1024

Emergency Telephone Number

In accordance with Decision No. 966/2 - 
GG 5266/Β/30-11-2020, of the Hellenic
Telecommunications and Post Commission (EETT),
we would like to inform you that calls to 1024
are subject to the Pricing Policy of each mobile
and fixed network operator. For further information,
please visit the website of your operator as well as
the website of the Price Observatory for
Telecommunications and Postal Services by EETT.
210 668 2222

Telephone Customer Service

Since their inception, the two companies maintain a socially responsible environment for their clients and their suppliers. In 2018:

  • The operation and maintenance company “Attikes Diadromes SA” managed 23,867 incidents, with an average response time of 5.9 minutes.
  • The Customer Telephone Service (CTS) of “Attikes Diadromes SA” received 329,162 calls, which were answered in an average of 1.41 minutes, while 6,709 outgoing calls were made.
  • 2% of the users were very satisfied/satisfied with the service and the behaviour of the CTS personnel.
  • 7% of the users were very satisfied/satisfied with the behavior of the Toll personnel.
  • The two companies have 5 ISO Certifications.